If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
The Office of the Ombudsman
Address: 6 Earlsfort Terrace, Dublin 2, D02 W773
Phone: +353 1 639 5600
The Office of the Ombudsman is open Monday to Friday between 9.15 am and 5.00 pm