You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Laois County Council publishes charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Laois County Council respond to customer requests such as how to apply for a service, pay for a service, report an issue, make an observation or receive service information.
Laois County Council has an online platform where you can take part in the public consultation process. This platform enables Laois County Council to engage with the public, ensuring that decisions made reflect the needs and concerns of the community.
Laois County Council may respond to requests from councillors and Oireachtas members on behalf of members of the public about local authority services they want to access or which may affect them.
