What is the Customer Charter?
The Customer Charter is a formal declaration by Laois County Council of its commitment to providing an efficient and courteous service to our customers. Apart from setting out the level of response that should be provided, the Charter also refers to the responsibilities of our customers and the Council expects that customers will treat the employees of Laois County Council in a courteous and professional manner.
The Council Charter is available for viewing directly below
The Council also adopted a policy in relation to Acceptable Customer Behaviour – a copy of which is available directly below