Only dial 999 or 112 in an emergency.
Use the nearest phone… You don’t need money or credit; just lift the receiver and dial. The call is free.
When you dial 999 / 112, the first person you speak to is the emergency operator. Give him/her your phone number or the number you are dialling from and ask for the FIRE SERVICE. After a dialling tone, you will hear… “Fire Service”.You are now speaking to Fire Control. The operator will ask for:
- The number or name of the house or flat.
- The name of the street or road it is in.
- Nearby streets or landmarks to aid directions.
- The District.
- The Town.
What sort of incident it is- fire, flood, crash….
If it is a fire,is it inside or outside the building.
Remember to speak clearly & don’t panic. The call is then processed using the latest technology. We locate the address, identify the nearest available fire engines and dispatch them to the incident in less than a minute. Only phone us in an emergency. Every year lives are put at risk by hoax callers. If we are called out unnecessarily, we may be late attending a real emergency.
If using a mobile:
If you have to call one of the emergency services in an unfamiliar area, stop & think. Where exactly am I? Road name or number? Area or County? Are there any distinct landmarks, ie. A pub, shop ? The prompt calling of the emergency services can save lives, giving the wrong address can cost time. Leave your phone on. We may need to speak to you again.